Please make sure that you are not using a VPN or a Proxy to connect to a League of Legends server, as they can cause a number of connection issues which will be impossible to resolve!Ī VPN should only be used to test your connection routing path in very specific cases when advised by our Technical Specialists. Go here for more help troubleshooting wireless and router issues. In order to eliminate this factor from our troubleshooting, we recommend switching to a wired (Ethernet) connection whenever it is possible. This often causes lag spikes and/or packet loss in the game. Wireless connections tend to be difficult to troubleshoot due to potential interference from the environment and other radio signals. It’s a lightweight application that can also gather the log data you may need to submit to our Support team! Switch to a wired connection The Hextech Repair Tool can resolve a variety of troublesome connection issues. Use Connection Log Reader Simple Fixes The Hextech Automated Repair Tool The following article will walk you through collecting and uploading the connection log data that’s automatically collected every time you play a game of League. We post about known problems and their statuses here: Riot Games Support Start here: Is it even my connection?īefore taking the time to fight your way through this and the Advanced Connections Troubleshooting Guide, let’s find out for certain if it’s your connection that’s at fault. We’ll start by helping you isolate which of these three sources it might be first. Or it's something else within the software, environment, or settings of your equipment.It's your internet service provider (ISP).It’s either something on Riot's end (server problems, outage, forgot to pay the power bill).The way we see it, there are only three total possible sources of latency, packet loss, jitter, and instability when playing League. There, we’ll walk you through everything from submitting logs to our Support team, firewall configuration, port forwarding, DNS configuration, and more. If you’ve already tried the steps below, it might be time to check out our Advanced Connections Troubleshooting Guide.
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which is definitely a possibility! Let's get you some answers.Ĭonnection issues are one of the highest drivers of Support tickets for us at Riot so we’ve come up with a number of possible solutions to help you get back in the game. So, you're here suspecting your latest bout of “Attempting to Reconnect,” screen stutters, and SFX dubstep have nothing to do with the five smartphones, four smart TVs, and one smart blender currently connected to your wifi and instead have something to do with us.
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